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DESIGNATED OFFICERS FOR REDRESSAL OF NATURAL GAS COMPLAINTS AGAINST LICENSEES (SNGPL & SSGCL) [PDF-Download]
Complaints Resolution during last nine years (2003 to 2012) [PDF-Download]
Decisions on Appeals / Review Petitions during last eight years (2004-2012) [PDF-Download]
Amendment in Complaint Resolution Procedure Regulations, 2003 of 10-5-2005 [PDF-Download]
Complaint Resolution Procedure 2003 [PDF-Download]
Complaint Friendly Environment [PDF-Download]
Redressal of Complaints [PDF-Download]
Nature/Type of Complaints being handled by OGRA [PDF-Download]
Complaint Resolution Procedure Form(Urdu) [PDF-Download]
Complaint Resolution Procedure-Form(English) [PDF-Download]

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